Shipping Policy
- Shipping Policy
1.1 Bangalore Delivery
- Delivery within Bangalore is handled by Regalia Furniture or its authorized delivery partners.
- If the product is in stock, dispatch will take 3–5 business days from order confirmation.
- If the product is out of stock or requires customization, delivery may take 2–3 weeks.
- Customers must inspect the product at the time of delivery whenever possible.
1.2 Minor Damage (Bangalore Delivery)
- Minor damages must be reported within 48 hours of delivery.
- Factory will provide free service/repair for minor damages.
1.3 Major Damage (Bangalore Delivery)
- Major damage must be reported within 48 hours.
- Factory will inspect and approve replacement or refund if applicable.
- This applies only to factory-arranged delivery.
1.4 Outside Bangalore / Customer Arranged Delivery
- Customers may arrange their own freight forwarder or delivery partner.
- Customers must bear delivery charges and arrange transit insurance.
- Third-party delivery partner must inspect product before pickup.
- Once picked up, responsibility transfers to customer and transporter.
- Factory is not responsible for damage during third-party transit.
1.5 Customer Arranged Pickup / Third-Party Delivery
- Customers can book orders online and arrange pickup.
- Delivery partner must verify product condition before collection.
- Factory shall not be liable for damage, loss, or fraud after pickup.
- No refund or replacement will be provided for issues after third-party pickup.
- Customers are advised to use trusted delivery partners.
1.6 Installation
- Installation will be provided only where applicable.
- Once installed, products cannot be returned unless manufacturing defect exists.
- Customer must ensure adequate space for installation.
1.7 Measurement Responsibility
- Customers must ensure product fits through doors, lifts, and staircases.
- Regalia Furniture is not responsible for returns due to access restrictions.
1.8 Natural Material Variation
- Furniture made from natural wood/materials may have slight variation in color, grain, and texture.
- These variations are not considered defects.
1.9 Force Majeure
- Delivery timelines may be affected due to unforeseen circumstances such as weather, strikes, traffic, or operational constraints.
Regalia Furniture shall not be held liable for such delays.
Refund Policy
- Refund Policy
2.1 Eligible Refund Cases
Refunds may be approved only for:
- Manufacturing defects
- Wrong product delivered
- Major damage during factory-arranged Bangalore delivery (after inspection)
2.2 Partial Refund (Post-Delivery Cancellation)
- If customer cancels after delivery, partial refund may apply.
- The following charges may be deducted:
- Delivery and logistics charges
- Service and handling charges
- Payment gateway fees
- Government taxes (if non-refundable)
- Reverse logistics charges
- Installation/assembly charges
- Final refund amount will be calculated at time of cancellation.
- Refund processed within 5–7 business days after inspection.
2.3 No Refund Cases
Refunds will not be provided for:
- Change of mind
- Minor color/finish variation
- Size misjudgment
- Damage during third-party transport
- Fraud by third-party delivery after pickup
- Customized or made-to-order products
- Items collected via customer-arranged transport
2.4 Third-Party Delivery Fraud
- Factory/company is not liable for fraud, loss, or damage by third-party delivery partners.
- No refund or compensation will be provided after verified pickup.
Cancellation / Return / Exchange Policy
- Cancellation / Return / Exchange Policy
3.1 Order Cancellation
- Orders can be cancelled within 24 hours of booking.
- Cancellation after dispatch may incur logistics and service charges.
3.2 Customization Policy
- Customers requesting customization must inform factory owner or support team within 48 hours of booking.
- Once order status is marked Processing, customization requests will be denied.
- Customized or made-to-order products cannot be cancelled, returned, or exchanged.
3.3 Exchange Policy
Exchange allowed only for:
- Manufacturing defects
- Wrong product delivered
- Major damage during factory-arranged Bangalore delivery
Requests must be raised within 48 hours of delivery.
3.4 Return Conditions
- Product must be unused and in original packaging.
- Factory reserves right to inspect before approval.
3.5 Non-Returnable Items
- Customized products
- Made-to-order items
- Clearance items
- Installed products
- Items picked up by customer-arranged transport
3.6 Jurisdiction
- Any disputes shall be subject to Bangalore jurisdiction only, irrespective of customer location.
Regalia Furniture reserves the right to approve or reject any request after inspection.