Privacy Policy

Who we are

Our website address is: https://www.citrusmint.in.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Note: Vendors and shop managers are requested to visit the vendor page for more details.

Marketplace Privacy Notice

Citrusmint Technology OPC Private Limited operates Citrusmint.in as a technology-enabled multi-vendor marketplace.

In addition to the information described in this Privacy Policy, Citrusmint may collect, process, store, and share personal and business information where necessary to provide marketplace services and comply with applicable laws.

This may include sharing information with:

  • Independent vendors, manufacturers, retailers, factories, stores, service providers, and freelancers for order processing, product fulfillment, warranty, after-sales support, and customer service.
  • Shipping, logistics, courier, freight, customs, and delivery partners for shipment and order fulfillment.
  • Payment gateways, banks, financial institutions, and payment service providers for payment processing, settlement, fraud prevention, chargeback management, refunds, and regulatory compliance.
  • Technology providers, cloud hosting providers, communication service providers, analytics providers, and security service providers that support the operation of the marketplace.
  • Government authorities, regulatory authorities, courts, law enforcement agencies, auditors, tax authorities, or any other competent authority where disclosure is required under applicable law or pursuant to a lawful request.
  • Third-party travel, transportation, accommodation, booking, or other service providers where customers choose to access or purchase such services through the Citrusmint platform.
  • Third-party business verification, KYC, identity verification, background verification, fraud prevention, risk assessment, compliance, and onboarding service providers to verify the identity, business registration, tax information, banking details, business address, ownership, and other information of vendors, manufacturers, retailers, factories, stores, service providers, and freelancers before or during their participation in the Citrusmint marketplace.

Customer information is shared only to the extent necessary to complete transactions, provide requested services, comply with legal obligations, protect against fraud, resolve disputes, and operate the marketplace.

Vendor information, including business registration details, tax information, bank account details, identity verification documents, store information, and other business records, may be processed for vendor onboarding, payment settlement, KYC, regulatory compliance, fraud prevention, marketplace operations, and audit purposes.

For additional information relating to vendor registration and marketplace operations, vendors and shop managers are requested to visit the Vendor page or contact [email protected].

Third-Party Services

If you choose to access third-party booking or travel services through the following pages:

you may be redirected to the respective third-party website or application. Any personal information collected after you leave the Citrusmint platform is governed by the Privacy Policy of the respective third-party service provider. Customers are encouraged to review those policies before completing any booking or transaction.