Shipment, Refund and Returns Policy

Last Updated: July 27, 2026

Thank you for shopping with Citrusmint.in.

Citrusmint Technology OPC Private Limited operates Citrusmint.in, a technology-enabled multi-vendor marketplace where customers can purchase products and services from Citrusmint as well as independent vendors, manufacturers, retailers, factories, stores, service providers, and freelancers.

This Shipment, Refund and Returns Policy explains the policies applicable to products and services sold through our marketplace.

• Products sold by the Official Citrusmint Store (https://www.citrusmint.in/store/citrusmint/) are governed by the Citrusmint Shipment, Refund and Returns Policy described on this page.
• Products and services sold by independent marketplace sellers are governed by the respective seller’s Shipment, Return, Refund, Cancellation, Exchange, Warranty, and Service Policies, which may differ from one seller to another.

Customers are requested to carefully review the applicable seller’s policy before placing an order. If you do not agree with the applicable seller’s policy, you should not proceed with the purchase of that product or service.

By placing an order through Citrusmint.in, you acknowledge that you have read, understood, and agreed to the applicable policies of the respective seller.

Citrusmint provides marketplace infrastructure and related services, including online stores, order management, shipping and logistics integration, payment facilitation, customer support, and other digital commerce solutions. Unless a product is explicitly identified as “Sold by Citrusmint Technology OPC Private Limited,” the respective seller remains responsible for product quality, shipment, delivery, warranty, returns, refunds, cancellations, exchanges, and after-sales support in accordance with their published policies and applicable laws.

Marketplace Notice

Citrusmint Technology OPC Private Limited operates Citrusmint.in as a technology-enabled multi-vendor marketplace. In addition to products sold through the Official Citrusmint Store, the platform enables independent vendors, manufacturers, retailers, factories, stores, service providers, and freelancers to sell their products and services directly to customers.

Each marketplace seller is solely responsible for its product information, pricing, inventory, shipment, delivery, warranty, returns, refunds, cancellations, exchanges, and after-sales support in accordance with its published policies and applicable laws.

Citrusmint provides marketplace infrastructure and related services, including seller onboarding, online store management, shipping and logistics integration, payment facilitation, order management, customer support, and other digital commerce solutions. While Citrusmint may assist customers and sellers in resolving order-related issues, unless a product is explicitly identified as “Sold by Citrusmint Technology OPC Private Limited,” the respective seller remains responsible for fulfilling the order and complying with its published policies.

Customers experiencing issues with marketplace orders may contact [email protected]. Citrusmint will make reasonable efforts to facilitate communication between the customer and the seller to help resolve the issue.

Citrusmint Store Refund & Return Policy

Store Link: https://www.citrusmint.in/store/citrusmint/

Applicability of this Policy

This section applies only to products sold through the Official Citrusmint Store (https://www.citrusmint.in/store/citrusmint/).

Vendors choosing to sell products through the Official Citrusmint Store agree to be bound by this policy unless a product-specific policy is published on the respective product page.

Customers purchasing products from the Official Citrusmint Store acknowledge that this policy applies to their purchase. Where a product page contains a specific Shipment, Return, Refund, Cancellation, Exchange, Warranty, or other policy, the product-specific policy shall prevail to the extent of any inconsistency.

Our Store refund and returns policy last 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Import & Export Orders

Products imported into India, exported outside India, or shipped as international or cross-border orders through the Official Citrusmint Store are generally not eligible for return, refund, exchange, or replacement, except:

• where required under applicable law;
• where an incorrect product has been supplied by Citrusmint;
• where the product is received in a damaged condition due to transit; or
• where the product is received in a defective condition and the claim is verified by Citrusmint.

Customers are requested to inspect the shipment immediately upon delivery and report any transit damage, defects, shortages, or incorrect products to [email protected] within the period specified on the product page or, where no period is specified, within 48 hours of delivery, along with supporting photographs or videos.

Any customs duties, import duties, export duties, taxes, brokerage charges, courier charges, or other government levies applicable to international shipments are the responsibility of the customer unless otherwise agreed in writing.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

The following items cannot be returned:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 3days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

QUESTIONS

If you have any questions concerning our return policy, please contact us through email [email protected]

Note: Orders with quantities higher than regular family or business requirements may require additional processing time. This applies to all stores. The individual store owner’s team will contact you after checkout.

Third-Party Booking Services

The following services available through Citrusmint operate as routing or referral services to independent third-party providers:

• Travel Market – https://www.citrusmint.in/travel-market/
• Managed Hosting Service: https://www.citrusmint.co.in/
• Campaign Management – Email, SMS & Whatsapp: https://www.citrusmint.in/campaign-support/

Bookings made through these services are subject to the cancellation, refund, exchange, rescheduling, and other applicable policies of the respective third-party service provider. Citrusmint does not process or determine refunds, cancellations, or modifications for these services unless expressly stated otherwise.