Interior Experts

1. Shipping Policy

1.1 Bangalore Delivery

• Delivery within Bangalore is handled by Regalia Furniture or its authorized delivery partners.
• If the product is in stock, dispatch will take 3–5 business days from order confirmation.
• If the product is out of stock or requires customization, delivery may take 2–3 weeks.
• Customers must inspect the product at the time of delivery whenever possible.

1.2 Minor Damage (Bangalore Delivery)

• Minor damages must be reported within 48 hours of delivery.
• Factory will provide free service/repair for minor damages.

1.3 Major Damage (Bangalore Delivery)

• Major damage must be reported within 48 hours.
• Factory will inspect and approve replacement or refund if applicable.
• This applies only to factory-arranged delivery.

1.4 Outside Bangalore / Customer Arranged Delivery

• Customers may arrange their own freight forwarder or delivery partner.
• Customers must bear delivery charges and arrange transit insurance.
• Third-party delivery partner must inspect product before pickup.
• Once picked up, responsibility transfers to customer and transporter.
• Factory is not responsible for damage during third-party transit.

1.5 Customer Arranged Pickup / Third-Party Delivery

• Customers can book orders online and arrange pickup.
• Delivery partner must verify product condition before collection.
• Factory shall not be liable for damage, loss, or fraud after pickup.
• No refund or replacement will be provided for issues after third-party pickup.
• Customers are advised to use trusted delivery partners.

1.6 Installation

• Installation will be provided only where applicable.
• Once installed, products cannot be returned unless manufacturing defect exists.
• Customer must ensure adequate space for installation.

1.7 Measurement Responsibility

• Customers must ensure product fits through doors, lifts, and staircases.
• Regalia Furniture is not responsible for returns due to access restrictions.

1.8 Natural Material Variation

• Furniture made from natural wood/materials may have slight variation in color, grain, and texture.
• These variations are not considered defects.

1.9 Force Majeure

• Delivery timelines may be affected due to unforeseen circumstances such as weather, strikes, traffic, or operational constraints.

Regalia Furniture shall not be held liable for such delays.